Customer Story

A Cure for the Common Course

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When one of the nation’s leading hospitals needed to expand its leadership training program, they turned to Bridge Partners.  

Training leaders to put patients first

One of the nation’s leading hospitals was challenged to scale a beloved leadership effectiveness program across the entire organization. Hospital executives agreed that the program was the right way to grow leadership, articulate a unique culture, reinforce a strong brand, and prepare management to lead according to shared values. However, right-sizing this home-grown course and deploying it to hundreds of managers across the organization presented a new challenge.

The existing instructional design was highly labor-intensive. Course content was organized in binders, and key processes were documented on sticky notes. Invitations, registrations, logistics, and speaker schedules were all completed manually. With a successful program already up and running, our client was faced with the challenge of re-building a plane that was already in flight.


Building a scalable program

Our customer needed a strategic partner to help scale and deliver an effective training experience across the hospital environment, without impacting the quality of course content or delivery. With extensive experience in the healthcare industry and expertise in change management and instructional design, Bridge Partners had the right team for the job. Our team worked with hospital leadership and other key stakeholders to develop and implement the training program on a broader scale. Using a Six-Sigma approach, Bridge Partners delivered the tools, assets, and processes needed to meet the complex requirements of the organization.

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Improving processes and streamlining workflows

Bridge Partners helped rewrite the instructional guides and program details into clear job aids and work schedules. Course content moved from three-ring binders into a user-friendly SharePoint site. Now, the program is conducted weekly by a variety of managers and executives as incoming leadership is seamlessly integrated into this world-class healthcare organization. Course content is easily updated as leadership themes evolve and the leadership training course has become a strategic asset for the C-suite. The improved process and streamlined workflow allows our customer to grow the next generation of leaders while remaining focused on its mission to put patients first.

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